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What is the payment deadline for an order?
Payment must be made within 10 days after placing the order. If payment is not received within this period, the order is automatically cancelled. You can pay for the order in the «Personal Account» - «Order History» section by clicking the «Pay» button next to the unpaid order.
Can I pay for the order upon receipt?
Yes, when placing an order at the payment step, the «Cash on Delivery» option may be available — pay with cash or card at the pickup point. Availability of this method depends on the delivery region and the selected delivery service.
Where can I find the order receipt?
The receipt is sent to your email after payment confirmation.
Failed to pay for the order. What should I do?
If the payment did not go through, the order remains in «New» status. Go to «Personal Account» - «Order History» and click the «Pay» button — you will be able to retry or choose a different payment method. If none of the methods work, contact customer support and provide your order number. You can also copy the payment link and send it to another person to pay with their card.
Card payment isn't going through — what should I do?
Check that the card details entered are correct and that you have sufficient funds. Some banks may block online payments — contact your bank to confirm the transaction. Try selecting a different payment system at the payment step. If the problem persists, copy the payment link and try paying from a different device or with a different card. If the issue continues, contact customer support.
Can I pay for an order from another country?
Yes, payment with a foreign bank card is possible. Available payment methods are selected automatically based on your country — among them are international payment services that support payments from various countries. If no suitable payment method is found, please contact customer support.

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