Back

Failed to pay for the order. What should I do?

If the payment did not go through, the order remains in «New» status. Go to «Personal Account» - «Order History» and click the «Pay» button — you will be able to retry or choose a different payment method. If none of the methods work, contact customer support and provide your order number. You can also copy the payment link and send it to another person to pay with their card.

We use cookies. By using the website, you agree to our Privacy Policy for the purpose of collecting analytics and ensuring the proper functioning of the website. You can disable cookies at any time in your browser settings.